Matrix Management Case Studies

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Role 1
1. Hiring a Native American Staff 2. Undergrad staff who is
3. Supervising fund development
member. Roles: Prospective Native-
contemplating starting a grad
for an ISM staff member. Roles:
American Staff candidate, his AD,
chapter. Roles: The RD for GFM,
New ISM staff person, her AD, and
and National Director for Native-
the CSM/TL doing some GFM work,
the senior ISM person for the
American Ministry. Your role:
and the local AD. Your role: Regional region. Your role: ISM Staff.
Female AD and hiring supervisor.
Director for GFM.
You have just finished a year of
You are enthusiastic about
You are eager to see grad
volunteer work and you have
hiring this candidate are eager
ministry planted at this campus.
been appointed CSM-ISM.
to grow in the development of a
You like the staff person and
You have good funding
more multi-ethnic team. Your
think (to yourself) that he'd
prospects but have only just
current staff team is 2 Asian-
make a good GFM staff person.
begun to organize for your fund
American staff, and 7 Anglos.
You would like to visit the
raising process.
Your role-related priorities:
campus with the staff person
You have strong relationships
meeting area and national goals
and have invited the staff to
with some key students in the
to grow in the area of multi-
come to the distant GFM
International Student
ethnicity, and filling in a few
student conference.
Fellowship on campus. Some of
staffing gaps.
Tension: You feel enthusiastic
the key people are leaving the
Tensions: 1) This candidate
about the possibility of new
country in three months.
doesn't look anything like your
grad work. In the short run you
Tension: You want to have time
other staff candidates vis-à-vis
are happy to take the scraps
to focus on FR but want not to
experience, both in ministry and
that fall from the staff person's
lose all contact and momentum
with IVCF. 2) The campus where
table, but ideally would see him
in relationships with a few key
staff is needed has almost no
become full-time with GFM.
students.
Native American students, yet a
Wants to be encouraging of the
Goal for this conversation: You
campus where hundreds Native
staff person's interest in GFM
want to maintain a five to eight
students attend is not high on
work while at the same time
hour per week presence on the
the area priority list for
hoping for more.
campus.
pioneering, nor would it bring in
Goal for this conversation: To
any financial support. A third
encourage the short-term
large campus with multiple staff
development of the new work,
also has a small contingent of
and to try to build as much
Native American students on
loyalty and ownership of GFM
campus.
student work and the staff
Goal for this conversation: To
team with this staff person so
try to get NA Ministry
that he will want to grow in
Director's wisdom and approval
focus and identification with
for the appointment of the
that team.
staff candidate.

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Role 2
1. Hiring a Native American Staff 2. Undergrad staff who is
3. Supervising fund development
member. Roles: Prospective Native-
contemplating starting a grad
for an ISM staff member. Roles:
American Staff candidate, his AD,
chapter. Roles: The RD for GFM,
New ISM staff person, her AD, and
and National Director for Native-
the CSM/TL doing some GFM work,
the senior ISM person for the
American Ministry. Your role: Staff and the local AD. Your role: Local
region. Your role: Senior ISM
Candidate.
Area Director.
person in the region.
You have heard about IVCF
The campus is not, from your
You used to work at the campus
through an Urbana video, though
perspective, likely to be able to
that the staff recruit has been
you never attended Urbana or
sustain the work of two paid
volunteering at. So you see and
nor were involved with IVCF.
staff.
feel the campus level need very
You were doing youth and
There are other parts of the
acutely.
college ministry at a church,
campus community that are not
You believe in the need for most
when it was suggested that you
well served by the current
new staff to pursue FR full-
should consider exploring
ministry and could be logical
time. But in the case of this
ministry with IVCF. You have
areas in which to pioneer. They,
staff prospect, you recognize
decent funding prospects within
however, would be
the importance to her ministry
the context of the church,
undergraduate students and
of having a few hours/week to
which is a predominantly Anglo
more properly in the domain of
continue her student
Presbyterian (PCA) church.
you and your team.
relationships.
Tension: You have only been
Tension: You want to be
You feel the cost of previous
exposed to very hierarchical
generous to this CSM. You can
staff and volunteers who didn't
models of church leadership,
tell that this staff has a quirky
stick with it, because of funding
and have never seen a woman
connection to grad students, and
and other constraints.
lead in a ministry context. Not
it is understandable why he'd
You feel that if the staff
sure what to think on this topic.
want to relate to them more
prospect did nothing but FR for
You like the idea of joining staff
than another segment of the
the next five months, some key
with IVCF, but you aren't
campus community. Still, you
student relationships would be
necessarily committed to
don't have the resources to
lost. You have no one else to
focusing on Native American
serve the fellowship well as it is,
send; these trust relationships
students.
and you are concerned about
are not easily transferable to
Goal for this conversation: You
splitting the staff person's time.
other staff.
want to find out how the
Goal for this conversation: You
Tension: You want to look out
different expectations for you
want to determine the level of
for this young staff and their
will be negotiated. You also
interest and commitment the
ministry to internationals. You
would like to get a sense for
staff person has for this GFM
are a little tense when the usual
how it would be to be supervised
work, and to try to minimize the
protocols are woodenly applied
by a woman.
impact efforts in those areas
to ISM staff.
would have on the rest of the
Goal for this conversation: You
campus work at the
want to understand the
undergraduate level.
intentions of the AD, but

ultimately to advocate for
flexibility and leniency as
applied to the ISM staff
person.

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Role 3
1. Hiring a Native American Staff 2. Undergrad staff who is
3. Supervising fund development
member. Roles: Prospective Native-
contemplating starting a grad
for an ISM staff member. Roles:
American Staff candidate, his AD,
chapter. Roles: The RD for GFM,
New ISM staff person, her AD, and
and National Director for Native-
the CSM/TL doing some GFM work,
the senior ISM person for the
American Ministry. Your role:
and the local AD. Your role:
region. Your role: Area Director.
Native American Ministry Director.
Undergrad CSM.
You want the staff candidate to
You like the idea of hiring
Several grad students have
focus on her funding, with no
another Native American staff
been coming to your chapter
campus time, beginning
member.
formed a small group. Two are
immediately, to last at least
You sees that this staff
former undergrad IVCF leaders.
until August, well past the time
candidate is not really very
You know there is no ministry
the key students she's been
ethnically identified as a Native
adequately serving grad
relating to will be long gone.
American.
students on his campus. You
You are a little concerned that
Tension: You have concern for
began a master's degree in your
funding another campus staff
the Area director, that she is a
science major before quitting it
(beyond the "main" fellowship
little naïve about what it takes
to volunteer and then join staff.
CSM) will be difficult at this
to supervise and develop non-
You find you enjoy these
campus.
majority culture staff. You
graduate students more than
You see the ISM staff prospect
probably favor the appointment,
you thought you might.
as indeed a good prospect, but
but you are not sure the AD is
Tension: You don't want to
you want to build a solid FR
hesitant enough, not only about
become full-time GFM staff--
base. You have a "No campus
this candidate, but also her
you still enjoy working with
time" until funded at 70%
ability to supervise him.
undergraduate students--but
policy. No exceptions (or
Goal for this conversation: You
you are glad to help where you
everyone would want one).
want to try to determine how
can. You consider going with
Tension: You value ISM work
prepared the AD is to work with
your students to a GFM
and you see the adjustments
this staff candidate, and to
conference in another state
and negotiations that need to
ensure a good hire. Secondarily,
(same region but a different
happen in this situation.
you want to raise the issue of
area). Yet your undergraduate
However, you would like to have
Native American ministry focus
ministry is growing and you feel
a one-size-fits-all approach, for
with the staff candidate.
it is under-resourced. You would
administrative and pastoral
like a second staff person or
simplicity.
volunteer to help with the
Goal for this conversation: You
growing ministry.
want to understand the
Goal for this conversation: Will
situation at the campus but
the Area Director support your
ultimately to press for
interest in grad work and help
consistency and adherence to
to resource the campus in a way
funding standards.
that will free you to grow this

new venture? How will the RD

for GFM help as well?

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